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    Privacy Policy

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    2. Privacy Policy

    Privacy Policy

    At Majestic Northeast Tours and Adventures (referred to as "the Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book our travel packages, or use our hospitality and transportation services.

    By using our services, you consent to the data practices described in this policy.

    1. Information We Collect

    To arrange your travel logistics across the Northeast region, we may collect the following types of information:

    • Personal Identification Information: Name, date of birth, gender, nationality, and photograph.
    • Contact Information: Email address, phone number, and physical billing address.
    • Travel Documentation: Passport details, Visa information, Aadhaar card, Voter ID, or other government-issued IDs (essential for securing government-mandated Inner Line Permits (ILP) and Restricted Area Permits (RAP)).
    • Financial Information: Payment card details, UPI IDs, or bank account information processed securely through our payment gateways (we do not store raw card details on our servers).
    • Travel Preferences: Dietary restrictions, medical/health conditions (to ensure safe high-altitude travel), and specific rooming or transit preferences.


    2. How We Use Your Information

    We use the collected data strictly to execute your travel arrangements and ensure top-tier service:

    • Booking & Fulfillment: To reserve hotels, book transport, secure local guides, and purchase entry tickets or safaris.
    • Permit Processing: To submit required documentation to government border authorities for protected/restricted area entry.
    • Communication: To send booking confirmations, itinerary updates, flight/train delay alerts, and respond to your customer service requests.
    • Safety & Emergency: To share crucial health details with local medical professionals or emergency contacts in the rare event of an illness or accident during a tour.
    • Marketing (Optional): To send you seasonal newsletters, exclusive discounts, or holiday packages (you can opt-out at any time).


    3. How We Share Your Information

    We do not sell, rent, or trade your personal data to third parties. However, we must share relevant details with trusted partners to complete your travel bookings:

    • Service Providers: Hotels, transport providers, flight operators, and local tour coordinators who require your details to fulfill your trip.
    • Government Authorities: District Magistrates, tourism departments, and border checkpoints for the legal processing of Inner Line Permits (ILP).
    • Payment Gateways: Secure, encrypted third-party payment processors to verify and execute financial transactions.
    • Legal Compliance: If required by law, court order, or government regulation to protect the safety, rights, or property of our company or our guests.


    4. Data Security and Retention

    • Security Measures: We implement a variety of administrative, technical, and physical security measures (including SSL encryption on our website) to maintain the safety of your personal information.
    • Data Retention: We retain your personal identification and travel documents only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements. Once your tour is successfully completed and legal obligations are met, sensitive documents (like passport copies) are securely archived or destroyed.


    5. Cookies and Tracking Technologies

    Our website may use "cookies" to enhance your browsing experience. Cookies help us understand website traffic patterns, remember your preferences for future visits, and compile aggregate data about site interaction. You can choose to disable cookies through your individual browser settings, though doing so may limit some functionalities of our website.

    6. Your Rights

    Depending on your location, you have the following rights regarding your personal data:

    • Access & Correction: You can request a copy of the data we hold about you or ask us to correct inaccurate information.
    • Erasure: You can request that we delete your personal data, provided it is no longer required for active bookings, financial audits, or legal compliance.
    • Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of the email.


    7. Changes to This Privacy Policy

    We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Any changes will be updated directly on this page with a revised "Effective Date." We encourage you to review this policy periodically.